Online order delivery/pickup

Congratulations for completing your purchase at Zaranikas Music Store! You have chosen the best Mr. Mousikoulis in Greece.

If you are in a hurry to receive your order, I hope you noticed the availabilities of the products you ordered! Available means the product is in stock, 1 to 3 days means the products are in extemely low stock and more than 1 business days are required for shipment, Expected at this date means your order will be shipped this date and On Request or Out Of Stock means the products are out of stock and I will ask from a friend of mine at Zaranikas Music Store to contact you and advise accordingly. Why not me? 'cause I am shy!

Now, I am sure you have already received at your e-mail address your order confirmation. What? It's not there? Are you sure you checked your spam folder? Please be carefull because at every step of your order, my e-mails may end up in this specific folder and you will lack the information my friends from Zaranikas Music Store share with you! Oh, well I will wait here for you to check again……… I told you so!

Meanwhile, a friend of mine has already started to collect your order's goods. If the products in your order appeared as Available then your order will be shipped in the next few hours. How many hours? A couple of them, as long as it is a normal business day, according to the time schedule posted in the website!

What do you have to do in the meantime? Check the order confirmation e-mail you have received and confirm that everything is correct:

• Full name of the recipient
• Shipping address
• Contact number for delivery
• Name on the doorbell (if different from "Full name of recipient")
• Special notes and comments
• and of course the list of products you have ordered

Me and my friends at Zaranikas Music Store know perfectly well that with today's super fast lifestyle, well, you'll forget something! No problem! They told me to suggest you check your order confirmation email and if you forgot something or need to modify details filled in the order form, please let us know via email at [email protected] or by phone at (+30) 2105715165 and we'll do the rest. But be careful... don't have your order already sent, because then we won't be able to help you either! And keep that in mind... ...my friends are very, very fast in preparing and shipping the order.

I would like to note that I had told them already! I too was confused when I placed my first order, maaaany years before I became such good friends with the guys. When they explained it to me though, I saw that it was simple. So let's get straight to the point: As I told you in the first question you asked, once you complete the order you will get an automated order confirmation email, which will place the order status to "Confirmed by customer". 2 factors play a role in how many and which (other) e-mails with changes to your order's status you will get: Product availability (which I also discuss in your first question) and the way you have chosen to have the order sent to you.

If the products are Available and you have chosen as a shipping method:

• "Store Pickup" then you will only get an e-mail with the title "Availability Update" informing you that your order is ready and you can come by to pick it up.
• "Courier" then you will only get an e-mail with the title "Dispatched" where you will be informed about the courier selected and the tracking number of the shipment.
• A "Freight forwarder/ Shipping company" then you will only get an e-mail with the title "Dispatched" where it will inform you about the shipment of the order and the contact number of the shipping company.
• "Delivery by Zaranikas" then my friends will contact you by phone to arrange a delivery appointment and then you will only get an e-mail with the title "Dispatched".

Now let's see the possibility of not having the products Available. Really, is that a possibility?

The only thing that changes in the above process is that after you get the initial order confirmation email, when my friends see that I don't have any of the products you need, they will ask for it and change the order status to "Your order is being processed" 🙈. Hey guys in the e-commerce department, I wanted to know if you've given much thought to this name? Anyway, after that the process will unfold as I described above.

As you already know I'm interested in you receiving your parcel quickly and safely. That's why I keep a close eye on the shipments to see if they are delivered. So when I see that delivery is complete I let the guys know and they change the status to "Completed", and if I see that my parcel is being returned because it was not received in the timeframe set by the partner carrier, the status will be changed to "Returned".

There is of course also the possibility that the product(s) you want is/are not available or expected or that you have placed incomplete contact and delivery details in your order. In this case, my friends will contact you by phone for an update and the order status will be changed to "Cancelled".

Well, as I have mentioned before and for me it is an absolute priority to deliver every order as quickly as possible. For this reason, I have several partner transport companies, from which I choose the best one in each case, according to my experience after so many years and the most recent feedback I have received from other customers in the nearby areas.

To get to your nagging question, however, I want to tell you that it depends on the partner with whom your order was sent:

In the case of courier, you have received the tracking number by e-mail and you can constantly monitor the progress of the parcel on the respective site. Except in cases of force majeure, deliveries are as follows:

• Within major cities (Athens, Thessaloniki, Patras, Volos, etc.): 1 business day
• Smaller cities & Greek islands: 2 - 3 business days
• Remote areas: Up to 5 business days

In the case of Freight forwarder/ Shipping company, you have received an e-mail indicating the estimated date that the parcel will arrive in your area, according to the information provided by our partner. For maximum immediacy, I suggest that you contact our partner directly on the day indicated in the e-mail or the day after. Except in cases of force majeure, deliveries are as follows:

• Within major cities (Athens, Thessaloniki, Patras, Volos, etc.): Up to 2 business days
• Smaller cities & Greek islands: 2 - 4 business days
• Remote areas: Up to 5 business days

In the case of Delivery by Zaranikas, a friend of mine has certainly contacted you by phone to set up a delivery appointment. For anything else you need in the meantime, you can contact our head office!

My favourite question! After all, this is the essence of e-commerce. Many can deliver quickly but not so many with the quality assured that I provide. And why do I say this?

My friends and I have been in this very special business for over 35(!!!) years now and therefore, we know very well the particularities of these products. Also, we run the most organized online store in Greece for over a decade. For this reason, we provide all possible services to ensure the quality of the final product that will reach your hands, such as free quality control (if requested) before shipping and actual after-sales support by specialized music salesmen, certain packaging specifications of the products and the right partners to deliver them with absolute safety!

In addition to our role, however, there are some simple things you need to do to ensure that we can work together effectively when picking up the package. These are:

• Upon delivery, check the packaging and if you find any kind of abuse, declare it to the distributor and take a picture of it before opening it.
• After the distributor leaves, immediately open the package and thoroughly check the product to make sure everything is as it should be.
• If you experience a problem, such as a scratch, bump or break, take a picture of it and contact us immediately.

The last thing I want to point out is that the check must be done the same day you receive the parcel and send us the photos via e-mail to [email protected].

Whatever happens, I want you to keep calm because the only thing I can promise with certainty is that my friends will always be there for you!