Returns policy

What??? You received one of my kids and you did not dig it? Okay, not all of us have the same taste! For this reason, you can return your order within 14 days from the day of you received it. Of course you will not be asked the reason you wish it to be returned but maybe you could tell me for my own good! What I need from you is to inform me via e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) or by telephone (+30 2105715165) and pack your order precisely as it was shipped to you and be sure that there are not any signs of damage at the product or its packaging. I just want to remind you that I cannot accept returns in specific categories of products. These are the books, the wind instruments and their accessories, the microphones and the headphones.

Well, the music business is a very special business. Think for a moment that there are many musical instruments that come into direct contact with the mouth or other musical equipment that goes into the ears, for example. Also, we have to try and safeguard the interests of music creators since many of them make their living from writing books. So, unfortunately, in the following categories of items I cannot ask my friends at Zaranikas Music Store to accept returns:

• Wind instruments, their accessories and spare parts
• Microphones and headphones
• Books
• Devices containing software programs and any kind of material related to these programs in digital - electronic form for the use of which you are required to activate them or to declare your personal data, actions which make you the sole and exclusive user of the program (e.g. audio interfaces)
• Any kind of spare parts that are integral parts of other devices
• Products ordered or manufactured according to your specifications (custom-made) or clearly personalised
• Products that have been prepaid and were specially ordered on your behalf and are not part of our scheduled stock

As soon as the conditions are met, as stated above, the process is too simple and quick!

First, you must complete the Withdrawal Form and send it to This email address is being protected from spambots. You need JavaScript enabled to view it.. Be careful though, because this must be completed within 14 calendar days from the day you received your order.

Then, the products will be returned to Zaranikas Music Store's headquarters (209 Thivon Avenue, Peristeri, 12134). If you send it by courier or shipping company, you must make sure that the parcel is packed exactly as you received it to avoid damage, because don't forget that you are responsible for this shipment's safety.

Once, my friends receive the product(s), they will thoroughly check them because they need to make sure they are in excellent condition, including their packaging, for the next owner!

Once the procedures have been completed (as described in the previous question), a refund (minus handling charges*) will be issued in the following ways:

• If you have paid by Bank Deposit the money will be returned to your bank account in the same way
• If you have paid by IRIS, e-banking the money will be returned to your bank account in the same way
• If you have paid by Cash on Delivery or BOX NOW Pay On The GO the money will be returned to your bank account by bank deposit within 10 business days
• If you have paid by Cash on Zaranikas driver the money will be refunded to your bank account by bank transfer immediately
• If you have paid by Debit/Credit card the refund order is given directly to the bank by my friends and the money is credited to your card within 3-5 business days (depending on the card issuing bank)

* From the refund of the money you paid, as I write above, the handling charges are deducted. These are:

1. Shipping charges of initial shipment
2. Return shipping charges
3. Cost of cash on delivery (if any)

Please note that if your order was sent with free shipping then the cost of the original shipping will be deducted from the amount to be refunded.

 

Great! I suggest you should call my friends at the call center (+30 2105715165) at the posted business hours. I am sure they will be more than happy to hear to your inquiries and answer to them successfully!

On the other hand, if you like reading, don't lose any more time and visit our blog. You will find everything you need to make the right choice. My friend have tried their best to answer to all your possible questions!

 

I hear you think you forgot a product you need. I feel you; I really do, I cannot even remember what I ate for breakfast. That is not a problem! I was told by my friends to advise you check again your order confirmation e-mail and if there is something missing please let us know a.s.a.p. either by e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) either by telephone (+30215715165) and we will do the rest. But take care..... we should not have shipped the order, because then not even us will be able to help you! And keep it in mind...  ...my friends are reallllly quick in preparing and shipping orders.

Do you need ideas about what you might have forgotten? For example, you may have forgotten a basic accessory or to fill in the details for your invoice or even write a note about when you'll be in the office. All these and anything else you need we are waiting to hear on the contact numbers or read by email, just ... hurry up because as we speak your parcel is getting ready to fly towards you!!!

The same applies if you want to cancel your order in its entirety 😭.

I see that you are well informed! I will not get tired saying it, I am your Little Musician and I will serve you as a unique personality, so I offer:

• Many ways of shipping and free shipping.
• Many ways of payment and interest-free monthly installments.
• Official warranty of the greek distributor and an automatic extension in some occasions.
• Free quality control before shipment of the order if requested.
• Real after sales support with free services from our well-organised musical instruments workshop.
• Return policy. 14 days return possibility, if a product does not suit you.
• Free access in a huge knowledge base in the products' pages, my blog and vlog.
• Many more gifts that are going to surprise you upon arrival of your order…